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Schedule Total CEU’s 0.2
10:00 - 10:30 AM Coffee & Beverages
10:30 - 11:45 AM Create the Buy-In
11:45 - 1:00 PM Lunch
1:00 - 2:15 PM Conflict Resolution
2:15 PM Tour of Cabela’s (optional)
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Session 1: Creating Buy-In Time: 10:30-11:45 AM
Selling your vision is the key to cooperative, productive
team management or getting administration to listen to
new ideas. Learning to engage others is more than presenting
an outline or giving a directive. This workshop
guides participants in the art of creating buy-in. If you are
leading a team or directing a department this workshop is
for you. Personal enthusiasm and attitude affect your role
in the buy in process. Participants will learn to understand
the buy-in process from others' point of view, develop the
skills to communicate in the buy-in process, and develop a
more complete understanding of follow-up and follow
through processes to ensure involvement that will cement
your success. Buy-in makes for a smooth transition
through change, introduction of new ideas, projects or
staff.
Instructor Lisa Crofton is a marketing specialist, columnist, mentor and
entrepreneur having spent over twenty five years in the marketing/
communications field. Lisa's inspirational verses have been published
many times over and as creator of a popular 'Positive Living Series' as
well as a 'Confidence Building Series' Lisa teaches courses that inspire
individuals of all ages to live, work and play at their best.
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Session II: Conflict Resolution Time: 1:00 - 2:15 PM
Customer service is one of those hot topics today because
so often we experience "customer no service." We’ve been
on both sides of the issue - the customer who is difficult to
deal with and the customer service person who does not
seem to care about you, the customer. This session will
help you identify the types of customers with whom we
have the greatest conflict and methods for resolving those
issues. We will also cover why it is so important to have
positive relationships with our customers - & customers are
not only the ones outside the organization but also the ones
inside the organization. You will be able to take some realistic
methods to help you provide better customer service
and build better relationships. Perfect for Park & Recreation
professionals of any kind including front-line office staff.
Instructor Ralph Braithwaite provides a variety of training courses in
Management, Organizational Behavior, Ethics, Entrepreneurship, Career
Management, Managerial Skills, Workplace Diversity, Entrepreneurship,
Industrial/Organizational Psychology & Human Resource Management.
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Directions:
$35 Members
$45 Non-Members
*All sessions include lunch purchase
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CRPA Program Policies·
Cancelations will be permitted three weeks prior to any session, and name substitutions only will be accepted after the three week cut off.
* Please note if you do not cancel or do not attend you are responsible for payment.
Scholarships: Professional Scholarships are available from CRPA for Members of the association. Please send a letter of need and request for scholarship to the CRPA office
Make Checks Payable to CRPA
Mail Checks to:
1800 Silas Deane Highway, Suite 172
Rocky Hill, CT 06067
Fax forms to: (860) 529-8708
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